Backup Issues

[Haavdwee]

Lucky me, I backuped my Wordpress posts just before crash. Im going to host DB at other service till X10 is back online :D

[cphilips]

I guess it's a good thing I make my own backups and put them on a CD :D

[xnoddyx]

The problem is these companies including cPanel don't test their software in a free hosting environment with the amount of accounts we have. We then end up field testing for them and run into issues like this.

According to r1soft the backup server used up all available memory (8GB) which ended up corrupting the database it used. I still have not heard back from them with any more info and I think they are gone for the day. If we do get some type of compensation from them which I doubt I'll put it towards a contest.

If you are missing your account you can submit a ticket in the file restore department and patiently wait to see if we can restore the files, otherwise you can submit a ticket asking for your entries to be removed so you can sign-up again with the same info.

hi Corey that dont sound to good at all do you think this is why my site is still down?
According to r1soft the backup server used up all available memory (8GB)
shoudent thay have a mem check and buffer in there backup software so as available memory dont run out?? maybe you shud say to them so this dont happen agen i just went over to there site

Affordable high performance backup, restore, and disaster recovery software for Linux Servers.
R1Soft CDP Linux kernel driver can reduce full backups of large servers to just minutes.

CDP Server 2.0 Centrally manage 100 servers.

hahahaha Corey i think you need to ask for a refund and compensation as i dont think its fit for its purpose i dont no bowt there but in the uk thing must be fit for the purpose it is sold for

[stunna]

My account which was on cossacks last time I checked has been down since the beginning of June and I cant get any support.

[Corey]

We should find out tomorrow about the backups, r1soft doesn't work on the weekends so we are still awaiting a response.

[pika23]

Oh, I hope this is fixed soon. It sounds like a lot of stress for you and other admins.
My site has also been down for over a week, so it would be nice for me too.

[lalasbellydance]

Yea my sites been down for a few weeks too.

[Corey]

I'm still waiting on a response to my open ticket with them... at this point I wouldn't hold out hope we'll be able to access these backups. I'm not sure if we'll get a refund for the software, partial refund, or what's going to happen. I haven't even got a confirmation that the problem we had is going to be fixed. Once I know something I'll update here.

[MarKooL]

Well.. And what if i don't want my backup, but I want to get my account working?

I'm asking because I can't access to my account for 3 weeks now, and I really need to do it. I tried to signup again many times, and I always got an error, maybe because my data entries aren't removed already.

I already opened a ticket asking to get a whole new account with my same username, but the ticket hasn't been answered yet for my request.

As I said before, I really don't want my backups. How can I recreate my account again in a fast way?

Thanks for your help in advance.

[Anna]

Well.. And what if i don't want my backup, but I want to get my account working?

I'm asking because I can't access to my account for 3 weeks now, and I really need to do it. I tried to signup again many times, and I always got an error, maybe because my data entries aren't removed already.

I already opened a ticket asking to get a whole new account with my same username, but the ticket hasn't been answered yet for my request.

As I said before, I really don't want my backups. How can I recreate my account again in a fast way?

Thanks for your help in advance.

I found your ticket, unfortunately I do not have access to solve your problem. The problem in your case is that the domain you want is already in the system, a left over from your previous account. I moved the ticket to sign-up issues, hopefully it'll get faster attention by an admin/server tech there.