Preferred Support Method

[Corey]

Now that we have had the support ticket system online for a while I want to get everyone's feedback on which method they prefer while getting help (or giving help if staff). Please vote in this poll to let me know whether you would rather use the forums for support or the ticket system.

-Corey

[Smith6612]

I like using the ticket support system. I've found it a neat way rather than having to find my topic in a forum. Besides, I don't have to keep tabs on where it is in the forum either. I just click view ticket and there's my ticket. Click the ticket, there's my topic.

[malcomhfc1875]

I pre fare forum. Gives you a chance to view other peoples topics and saves you sometimes posting yours as the answer is in someone else help thread.

[DeadBattery]

Forum Support; more people know how it works and when I worked here, I found the forums easier to catch up on.

[Uchiha Sasuke]

i still prefer the forums bc most of the members will repy more on it then the support tickets. besides its alot fun to help out

[Russ]

When we use the forums, we don't allow user to user help on the free hosting support forums. ;-)

[Blazer9131]

I like both, but I'd rather use the Forums, One of my support tickets was open for quite a bit of time *two weeks* and it was answered yesterday, AFTER I talked to Scott on the chat thing.

~Blaze

[Kansy]

Okey here my thoughts :P

I really like the ticket system. It makes the hosting support more professional and it seems that the costumer has an exclusive servicer for him. (From a staff view) We really have the tickets organized and when we're giving support is really easy answer tickets. (From the user view) They can answer tickets via email, and it's really confortable because they don't have to navigate lots of pages.

Btw, I've voted for the forum support. If we're looking to have the "issues" organized, we have lots of forum categories like "Support level 2" etc... (even in the spanish community). We have the "quick answer" option so is not so difficult to answer neither. Also, when you wirte in the forums, you can set an style for the answer, I mean (Color, size, images ...) and I'ts better to read to have different colors and sizes than seeing everything black an white.

Now that we have the ticket system, we have increased our support, but we have decreased a lot the activity of the forums, and the forums is one thing that makes the hosting seem alive !

[xav0989]

I prefer the support ticket, although it was nice to see other requests.

[Kayos]

I'm going to sound like a broken record to the staff members but I think I'll add my input here.

My main concern with the support forum method is privacy. I really don't feel very comfortable posting information in a public thread that could be a possible security issue, personal issue, etc. Support forum posts also do get indexed in google and other search engines so that means I'm leaving quite a digital footprint behind as well.

Now with the ticket system the issues are only viewed by the staff and no one else.