New Support Help Desk

[Corey]

The ONLY official method of support for free hosting clients is now the help desk located at http://support.x10hosting.com (Use your FORUM user\pass to login).

The forums, IRC, and Email are NOT official ways to get support. Feel free to use them if you do not want to wait for a ticket to be answered though.

You will now see two links at the top of the forums, one will bring you to the help desk the other will bring you to the community support section. Starting tomorrow normal users will once again be able to post in the help section so they may help each other. This section will also be upped in the amount of credits you get for helping out.

All the support links will be updated in the next 24 hours.

On a side note we will be launching the new website creator tomorrow. From some small tests I think a lot of people that are starting out will be happy with it.

-Corey

[Jordan C]

Thanks for the info, the new support system looks great.

[digitaljit]

The new support system is great....

i question...does this mean we do not have to loginto th forums regularly to keep our free accounts from being suspended or that rule is still on?

Thanks.
digitalj

[xxll_martin_llxx]

The new support system is great....

i question...does this mean we do not have to loginto th forums regularly to keep our free accounts from being suspended or that rule is still on?

Thanks.
digitalj

Why would that rule change?

[galaxyAbstractor]

Oh nice! I missed helping people

[Smith6612]

Cool. Hope to check out these changes once they're all done Corey.

[tnl2k7]

You'll still need to login to the x10Hosting forums at least once every two weeks as fair as I'm aware - this change only affects getting support and nothing else.

[Uchiha Sasuke]

would you guys be using the live support by any chance on the new helpdesk ?

[Corey]

I don't think we will do live support.

We tried it once before and I don't think any staff member including myself lasted more then an hour