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Thread: F.A.Q. : Frequently Asked Questions

  1. 05-12-2008 01:27 PM #1
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    F.A.Q. : Frequently Asked Questions

    Here you have the Questions. To see its answer click on the question.


    Please if you think that there is a question that should be written here, send me a PM with "New F.A.Q" written as the title and I'll add it here. Also if you find an error, don't doubt in sending me another pm saying it. ;)
    Last edited by adamparkzer; 11-30-2009 at 02:45 PM.
  2. 05-12-2008 01:31 PM #2
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    How can I get a hosting account?

    We recommend you to read the http://forums.x10hosting.com/news-an...g-started.html thread

    To create your free account go to http://x10hosting.com/freehosting.php, see which plan fits your needs to best and click Apply now!

    We also offer paid hosting (http://x10hosting.com/premium.php) and virtual private servers (http://x10hosting.com/vps.php).


    Last edited by adamparkzer; 11-17-2009 at 11:49 PM. Reason: Updated URLs, Added VPS info
  3. 05-12-2008 01:33 PM #3
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    Where can I see the TOS "Terms Of Service"?

    You can find the TOS here: http://x10hosting.com/tos.php

    We also have an Acceptable Use Policy (AUP) here: http://x10hosting.com/aup.php

    Please read them carefully

    Last edited by adamparkzer; 11-17-2009 at 11:50 PM. Reason: Added link to AUP
  4. 05-12-2008 01:39 PM #4
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    How can I upload files to my hosting account?

    You can do it in several ways:
    • From cPanel: Login to your cPanel, go to the "File Manager" and from there you can manage your files.
    • From windows: Go Start -> Run ->Write : ftp.yourdomain.com( e.g ftp.miweb.x10hosting.com ). It will appear a new white window. Click with the right button in the white place and click to "Log in as". Type in your cPanel login details.
    • From a FTP client: Download some FTP client as Filezilla or CuteFTP.*

    *When you're asked for account details they are asking for:
    • Server: ftp.yourdomain.com
    • User: cPanel User
    • Password: cPanel Password


    Last edited by Kansy; 05-13-2008 at 06:58 AM. Reason: Slight Re-Wording
  5. 05-12-2008 01:42 PM #5
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    How can I access to my cPanel?

    To access to your cPanel you have to do this:

    Type in your browser address bar http://www.yourdomain.com:2082/ . A log in will appear. Just type in there your cPanel user and password. You can find this information in your registration email.


    Last edited by adamparkzer; 11-17-2009 at 11:51 PM. Reason: Fixed typos.
  6. 05-12-2008 01:45 PM #6
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    I can't see my web. It shows "Server can't be found"

    In the 99.99% of the cases it happens when some of the x10 services are down.

    Please be patient and wait. If after 24h your website is still offline you should go here http://forums.x10hosting.com/free-hosting/ and create a thread about the issue. We will solve it.


    Last edited by Kansy; 05-13-2008 at 06:59 AM. Reason: Slight Re-Wording
  7. 05-12-2008 01:46 PM #7
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    Where can I see the x10 server status?

    To see the service status please go here: http://forums.x10hosting.com/service-alerts/

    Added by TechAsh...
    I also have setup a server status script here: http://x10staff.co.cc/status
    Everyone is welcome to use this to check the status of any of the servers.


    Last edited by adamparkzer; 11-17-2009 at 11:53 PM. Reason: Fixed URL
  8. 05-12-2008 01:49 PM #8
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    I have the error "login attempt failed" in my cPanel

    Please, remember that your cPanel username and password is case sensitive. So be careful with the caps.

    If your problem persists, go http://forums.x10hosting.com/free-hosting/ and create a thread showing us your problem. Please include your domain name and your cPanel user in your post.

    Wait patiently for a AM or an Admin answer. Usually we set another password and send it to you via PM.

    Last edited by adamparkzer; 01-01-2010 at 05:48 PM. Reason: Added more information.
  9. 05-12-2008 01:52 PM #9
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    How can I change my hosting plan?

    To change your plan visit this link http://forums.x10hosting.com/upgrade...g-account.html and follow the instructions

    Last edited by Kansy; 05-13-2008 at 07:00 AM.
  10. 05-12-2008 01:54 PM #10
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    Where can I see my account details?

    To see your account details please login here http://www.x10hosting.com/account *


    *The login details are the same as your forum details. They aren't your cPanel details

    Last edited by Kansy; 05-13-2008 at 07:00 AM. Reason: Slight Re-Wording
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